like to share our thoughts on how Federal Storage has helped us make
the right decision. We needed a safe and dry location for our personal
belongings and was fortunate to find Federal as the perfect solution.
We are impressed of the cleanliness, security and 24/7 key coded
entrance and since we are living in the area becomes an added bonus.
After pricing a few storage places around town, we feel that our cost
was better when considering a climate controlled environment. I would
like to recommend Federal as your first choice to a worry free storage
I have recently used the storage services of
Federal Self Storage in Welland and I have to say I was very
impressed. I had very specific storage needs that needed a climate
controlled environment. Not only did they meet those needs but they
did it with a friendly and very accommodating attitude. Most recently
I had an urgent situation that required me to access my locker after
hrs. and they even met me there on a dark rainy night to allow me to
accomplish this. Being in a customer focused industry myself I know
that this level of customer service is hard to come by. In talking to
some of my other colleagues that use storage facilities in other areas
of Southern Ontario I also realized how reasonable their rates are. I
would highly recommend their services and would definitely use them in
I have recently relocated to Port Colborne from
Nova Scotia. . I had planned to put some of my belonging into storage
in Welland with a competitor, but upon arrival at the storage place,
it was not what I had been told it was.
I called Federal Storage,
explained my predicament and that I had gotten his company name from
Claire’s Moving and Storage. Knowing it was Friday and I
was looking at the impossible: a 26’ truck, a 6x12 trailer and a 5x8
trailer filled to capacity, no where to store my possessions and no
one to help me.About 1 hour later, two gentlemen from Claire’s
showed up at Federal Self Storage to unload the trailer and truck. In
four hours I was completely moved into the storage units, the guys
where just awesome.
After my ordeal, I was so humbled by the help
that I got from both Stephanie and employees at Claire’s and Ken at
Federal Storage, especially on a Friday morning. They turned my
nightmare into a good experience. The storage units are inside a
building that is heated and secure. I was able to sleep well that
night knowing that all my belongings were safe, secure and clean. The
building is so clean that you could eat off the floors, lol.
Who says in this day and age
that people or companies don’t care? Two companies rallied together,
even one from a distance,(Ken was driving in Cincinnati at the time
and coordinated my move-in with Clair’s via cell pho.ne) to help me
complete my move until I found a place to live. I can’t thank all of you
enough for all your help. After driving ˝ way across Canada to start
my new life it was nice to see that some companies are willing to go
the distance for a customer.
"Our experience at Federal storage couldn't have been
any better. We loved the convenience of being able to go there at our
will, day or night and feeling secure about it with all the lighting and
camera's. We also love that everything was there for us to move things
from truck to storage (four-wheel flat-bed and Upright dollies,), very
convenient. We also want to thank Ken and staff for being most helpful,
since this was our first time using a facility like this he had the
insight to save us just a little bit more room together in case we needed
it which we did :) I love how you have the different size spaces. Thanks
Ken. I would highly recommend this facility to anyone and if ever a
need comes our way again we will use Federal Storage."
Ken, I was impressed today. You have a first class storage
facility! I call that the "Cadillac" of storage. I will
certainly use your facility when I have Niagara South customers!"
"Congratulations Ken and staff at Federal Self
Storage on the recent opening of their new, state of the art indoor,
heated storage facility.
Federal Self Storage incorporates motion detected lighting, security
cameras and a fully monitored security system. Plus this heated, indoor
facility makes loading and unloading worry free.
We were very impressed by this new, hi-tech building, which offers such a
clean and secure environment, thus making it an easy decision to store our
valuables here. We encourage anyone, whether it be a long or short term
storage requirement to first come hand meet with Ken at Federal Self
Storage. Take a tour, we know you'll be impressed, we were!!"
Russ & Yvonne
"We have been very pleased, very satisfied with the facility. It is exactly what we hoped for and located conveniently close to my mother's nursing home (D.H.Rapelje Lodge) over on Plymouth Road.!"
Thank you for your help.